Refund Policy

1. Policy Overview

The Foundation System is a digital education and implementation product that provides prompt access to proprietary course content, downloadable resources, assessments, and support infrastructure. Because access and intellectual property are delivered electronically, refunds are limited and conditional.

This policy applies to purchases made directly from Align & Innovate, LLC through the official Foundation System checkout. Purchases made through a third-party marketplace are governed by that marketplace’s rules unless required otherwise by law.

2. Seven-Day Limited Refund Window

You may request a refund within seven calendar days after the recorded purchase date by emailing [email protected].

A timely request is eligible for review only when all of the following are true:

• The request is received within the seven-day period.
• No more than 20% of the course curriculum has been accessed or completed.
• No assessor review, personalized evaluation, capstone review, coaching, consultation, or other individualized service has been requested, scheduled, started, or delivered.
• The account has not been shared, transferred, misused, suspended, or used in violation of the Terms of Use.
• The purchaser provides the purchase email, transaction details, and a brief explanation sufficient to identify the transaction and evaluate the request.

3. Nonrefundable Circumstances

Except where applicable law requires otherwise, refunds will not be issued when:

• The request is submitted after seven calendar days.
• More than 20% of the course has been accessed or completed.
• Individualized review, assessment, consultation, coaching, capstone evaluation, or comparable service has been requested or delivered.
• Substantial downloadable or proprietary materials have been accessed, copied, exported, or used.
• The request is based on lack of time, change of mind, failure to use the program, technical limitations on the purchaser’s side, or dissatisfaction without a documented service defect.
• Access was suspended or terminated for breach, sharing, infringement, fraud, abuse, or unlawful activity.
• The purchase was made using a discount, scholarship, credit, negotiated arrangement, or custom agreement that expressly states different refund terms.

4. Access or Delivery Problems

If you do not receive access instructions, first verify the checkout email address and check spam, junk, promotions, and filtering folders. Then contact [email protected].

A correctable access, login, browser, device, email-delivery, or third-party-platform issue does not automatically create a right to a refund. We will make reasonable efforts to diagnose and correct verified service-delivery problems.

5. How to Request a Refund

Email [email protected] with the subject line Foundation System Refund Request and include:

• Your full name.
• The email address used at checkout.
• The purchase date and transaction or receipt identifier.
• The reason for the request.
• Any information showing an access or service-delivery issue, if applicable.

Submitting a request does not guarantee approval. We may review account activity and fulfillment records to determine eligibility.

6. Approved Refunds

If approved, a refund will generally be issued to the original payment method. Processing times depend on the payment provider and financial institution. We do not control when a bank or card issuer posts the credit.

Upon refund approval, access to the Foundation System and related materials may be terminated immediately. The license to use, retain, reproduce, distribute, or rely on refunded materials ends, except for records you are legally required to retain.

7. Separate Book Purchases

The electronic book included with the Foundation System is part of the course transaction. A separately purchased book-only or physical-book option is a separate transaction and may be subject to distinct fulfillment, shipping, replacement, cancellation, or refund terms disclosed at the point of purchase.

8. Billing Disputes and Chargebacks

Contact [email protected] before initiating a chargeback so we can investigate an unauthorized charge, duplicate payment, or delivery issue. We reserve the right to provide the payment provider with transaction, acceptance, access, communication, and fulfillment records when responding to a dispute.

Fraudulent or abusive chargebacks may result in immediate access termination and lawful collection or enforcement action. This section does not limit rights that cannot be waived under applicable law.

9. Mandatory Legal Rights

Nothing in this policy limits a refund, cancellation, cooling-off, warranty, or consumer right that applicable law does not permit the parties to waive. Where a mandatory legal rule conflicts with this policy, the mandatory rule controls.